RDO Equipment Co.’s expert advisors can now deliver additional support and problem solving remotely through any smartphone, thanks to a new partnership with AgriSync.
“We’re thrilled to partner with RDO Equipment Co.,” says Casey Niemann, president of AgriSync, Inc. “As technology in agriculture continues to advance, AgriSync will help the experts at RDO Equipment Co. troubleshoot issues, effectively explain new technology, and continue to deliver the high-level of customer support and satisfaction their customers have come to expect.”
AgriSync is the first remote support app for agriculture. It enables live video calling, which will assist technicians and subject matter experts in providing better service to their farmer customers when breakdowns occur or decisions need to be made. The live video technology allows the advisor to see exactly what the farmer sees to help bring speed to resolution. Within the app, advisors can organize and manage their help requests through a ticketing system and obtain instant feedback from customers about the quality of service they received.
With a focus on customer satisfaction, RDO Equipment Co. has a goal of providing a high-level of expertise in service and support. The company has become experts in the emerging area of precision agriculture technology, providing farmers the latest equipment and advancements on the market.
“We provide innovative solutions that help our customers be more efficient and productive, and reduce down time,” says Jeff Lemna, Director of Customer Support of RDO Equipment Co. “AgriSync helps us do that. We’re enhancing customer support and are standing by our commitment to keep our farmers up-and-running.”